Delete your account · ES Schémas

From the studio

On Windows, Mac, iPad or an Android tablet:

On the home screen, signed in to your account, tap the ESSchemas account button (profile icon) next to the sync status.
Choose “Delete my account and my cloud data”.
Confirm with “Delete my account”.

From ES Schémas Mobile

In the Projects tab, tap the Account and sync button at the top (profile icon).
Tap “Delete my account and my cloud data”, then confirm.

What is deleted

all your synced projects and all their versions;
this account’s projects on the device you delete it from, with their local backups;
your account’s identifier, its name and e-mail address and, for an e-mail account, the password hash;
all your sessions: every device is signed out.

The data is erased immediately; the file storage is freed within the following hours. Our hosting provider’s technical backups disappear on their own, after 30 days at the latest.

What stays on your other devices

On your other devices, the account’s projects stay saved, with their local backups, but are no longer shown: the device is signed out. If you later sign in there again with the same account, they are sent to the service again, including those in the trash. Erase them from those devices first if you do not want to find them online again.

Also erasing the projects on your other devices

First export the archive of the projects you want to keep, then:

iPad and iPhone: uninstall the app. Its projects and local backups are erased with it.
Android: uninstall the app. If the device’s Google backup is turned on, Android keeps a copy of the app’s data and puts it back if you reinstall the app. To stop it coming back, also delete the device’s backup in your Google account (Google One, Backups section), or turn off automatic restore before reinstalling.
Windows: uninstall the app, then delete the folder %APPDATA%\ElectroSmart\ES Schemas if it still exists (type this path into File Explorer’s address bar).
Mac: move the app to the Bin, then delete the folder ~/Library/Containers/be.electrosmart.esSchemas (Finder, Go menu, “Go to Folder…”).

Full backups of your devices made earlier (iCloud, Google, Time Machine, backup to a computer) may still contain these projects: they come back if you restore one of them.

Without access to the app

Reinstall ES Schémas or ES Schémas Mobile on any device, sign in with the same account and follow the steps above. If you run into difficulties, write to contact@electrosmart.be from the account’s address: we will help you identify it.